Pasadena - The Synergy "WOW" Factor! Learn How to Deliver World-Class Customer Service Experiences..
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Pasadena - The Synergy

When: Tuesday, July 11, 2017
7:00 AM - 9:00 AM
Where: University Club
175 N Oakland Ave
Pasadena, California  91101
United States
Presenter: Chris Alexander
Contact: Eileen Yip

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The Synergy "WOW" Factor!
Learn How to Deliver World-Class Customer Service Experiences to Your Internal and External Customers


Have you ever said: "WOW", I just loved the way the communication energized me in that interview! That was so easy, stimulating and fun? When we experience the magic of the “WOW” Factor!, we want to repeat it . . . over and over again. But the question is: How? In his presentation, Chris Alexander will show you how to bring out your personal "WOW" Factor!, enhance your daily communications, power-up your charisma and build trusting relationships that exceed customer expectations.

Learning objectives

In the extraordinary presentation you will learn how to:

  • Apply tried, true and tested communication skills that build trust;
  • Give and receive "WOW" experiences;
  • Earn respect and appreciation from internal (employees) and external customers;
  • Deliver World-Class customer experiences!!


Program Agenda

7:00am to 7:20am - Registration, Breakfast, Networking
7:20am to 7:30am - Welcome and Announcements
7:30am to 8:45am - Speaker
8:45am to 9:00am - Wrap Up



Chris Alexander


Chris Alexander is an expert at building organizational culture, executive coaching, high performance teamwork and world-class customer service. He conducts Synergy retreats, custom designed coaching workshops, and ongoing culture change programs.

Chris Alexander is an example of the American dream; he was born in a small country in the middle of Africa, then called Rhodesia and now re-named Zimbabwe. He emigrated from Africa to the USA 25 years ago and has since published seven books – “Catch the Wind with Your Wings”, “Creating Extraordinary Joy”, “Joy in the Workplace”, “Synergizing Your Business”, “Synergy Strategic Planning”, “Synergy “WOW” Factor!” and “Synergy Team Power”. He has also authored many extremely successful business CD’s and DVD’s to support his training programs. Recently, he was honored with the “People Helping People” Award. Along with a team of educational specialists, Alexander also won the prestigious Los Angeles Area Emmy Award for Overall Excellence in Business Education for the Coast Telecourse, Dollar$ and Sense: Personal Finance for the 21st Century. Alexander’s largest audience has been his two PBS TV shows, titled “Creating Extraordinary Joy” and “Joy in the Workplace” reaching 4,500,000 people with each broadcast.






This program has been approved for 1.25 Professional Development Credits (PDCs), towards SHRM-CP and SHRM-SCP, through the Society for Human Resource Management (SHRM).




This program has been approved for 1.25 HR (General) recertification credit hours through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute homepage at

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.



Registration Rates

Category Pre-Registration Onsite
PIHRA Member $30 $30
Guest/Nonmember $45 $45
PIHRA Member In-Transition $20 $20
PIHRA Student Member $20 $20

Online registration closes on Monday, July 10, 2017 at 12:00pm. Registrations after this date will only be taken onsite.


Cancellation Policy 

There will be a 50% administration fee for any cancellation. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to an event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events. 


Additional Information/Disclaimer 

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities.

Contact Us

Professionals In Human Resources Association (PIHRA)
1515 W 190th St, Ste 530
Gardena, CA 90248
+1(310) 416-1210
Fax +1(310) 416-9055