Woodland Hills - DFEH Mediation Program: How Complaints Go Away Before The Investigation Starts
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Woodland Hills - DFEH Mediation Program: How Complaints Go Away Before The Investigation Starts

When: Thursday, July 7, 2016
7:30 AM - 9:30 AM
Where: Woodland Hills Country Club
21150 Dumetz Road
Woodland Hills, California  91364
United States
Presenter: Christine Page
Contact: PIHRA Woodland Hills
310-416-1210 x709

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DFEH Mediation Program: How Complaints Go Away Before The Investigation Starts


The DFEH offers a free voluntary mediation program that promotes early, pre-investigation resolution of employment complaints filed with the DFEH. The mediators are attorneys with significant mediation training at the Straus Institute for Dispute Resolution at Pepperdine University and elsewhere and have consistently achieved a high rate of settlement. Although employers are frequently represented by counsel at mediation, many of these disputes can be settled without legal representation on either side. HR professionals can play a critical role in both preparing for and participating in these mediations.

In this program you will learn:

  • What to do when a DFEH complaint first comes in, including choosing between mediation and preparing a Responsive Statement
  • How HR professionals can prepare for and participate in DFEH mediations to get the best result
  • A DFEH mediator’s perspective on mistakes HR professionals make that invite DFEH complaints 



Christine Page, Page Dispute Resolution

Christine Page is a mediator and arbitrator specializing in employment disputes. Prior to establishing Page Dispute Resolution in 2013, she had a successful thirty-year career as a litigator at Rogers & Wells (now Clifford Chance) and Gilchrist & Rutter. While a partner at Gilchrist & Rutter, Christine advised employers on compliance with federal and state employment laws in addition to her litigation practice. She has been recognized as a Southern California Super Lawyer for 2012, 2013, 2014, 2015, 2016.

Christine serves on multiple mediation panels, including the California Department of Fair Employment and Housing (“DFEH”), American Arbitration Association, U.S. District Court, California Association of Realtors, and FINRA Dispute Resolution. She is also active on the Board of Governors of WLALA.




This program has been approved for 1.25 Professional Development Credits (PDCs), towards SHRM-CP and SHRM-SCP, through the Society for Human Resource Management (SHRM).



This program has been approved for 1.25 HR (General) recertification credit hours through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.

The use of this seal is not an endorsement by the HRCI of the quality of the program. It means that this program has met the HRCI's criteria to be pre-approved for recertification credit. 



Woodland Hills Country Club
21150 Dumetz Road
Woodland Hills, CA 91364
Pleased be advised that the Woodland Hills Country Club will not allow any denim to be worn on their premises. 


Registration Rates 

Category Pre-Registration Onsite
PIHRA Member $25 $35
Guest/Nonmember $40 $50
PIHRA Student Member $15 $25

Online registration closes on Tuesday, July 5, 2016, at 10:00pm. Registrations after this date will only be taken onsite.


Cancellation Policy

There will be a 50% administration fee for any cancellation. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to an event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events. 


Additional Information/Disclaimer

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities. 

Contact Us

Professionals In Human Resources Association (PIHRA)
1515 W 190th St, Ste 530
Gardena, CA 90248
+1(310) 416-1210
Fax +1(310) 416-9055