PIHRA South Orange Co
Best Practice Recommendations for Serving
Your Internal Customers
presented by David K. Aaker
Are work demands and putting out fires bringing you down? In this novel session, David K Aaker helps human resource personnel improve their mindset about their roles. Rather than seeing their work demands and putting out fires as obligations, Aaker suggests that if human resource personal can see their position as a privilege to serve, they can enhance their influence within the organization. Specifically, using his extensive experience and expertise in customer service, Aaker will be presenting some best practice recommendations on how to better serve your internal customers.
Specific learning objectives include:
- Enhancing business acumen to provide higher-quality internal customer service
- Developing stronger relationships to become a more influential strategic partner
- Improving communication skills to better understand the needs and challenges of their internal customers
7:00am - 7:30am: Registration & Networking
7:30am - 8:00am: Welcome
8:00am - 9:00am: Speaker Presentation
9:00am - 9:10am: Raffle & Closing Remarks
David K. Aaker is an Internationally recognized Motivational Keynote Speaker, Trainer and Author in Customer Service, Leadership and Communication.
He served in Organizational Management as a Chamber of Commerce President and CEO from 1981 to 2004. David is a 1989 Graduate of the United States Chamber of Commerce Institute for Organization Management at Boulder Colorado.
By invitation from the US Chamber, David has been a faculty member for over 15 years for the Institute program and teaches courses on Management, Leadership, Customer Service and Ethics for Non-Profit Organizations and Associations at five Universities nationwide.
David was presented two “Hall of Fame” awards for Community and Economic Development and Tourism Promotion from the City of Palmdale and The City of Palm Springs Bureau of Tourism during his tenure as a Chamber of Commerce President and CEO for 20 years.
David’s nationwide clients include State Departments of Tourism, American Indian Resorts and Casino’s, Hotels, Hospitals, School Districts along with State and Local Chambers of Commerce, CVB’s, Associations, Organizations, Municipal and Sovereign Nation Governments in North America, Better Business Bureau and the United States Air Force.
David has been in the Chamber Management and non-profit training arena for over 36 years. In May of 2009, Mr. Aaker was named “Among America’s Best Speakers” by Sky Radio on American Airlines and was featured on 42,000 flights worldwide. He is also a published author in 2 books. “Success Simplified”, a new anthology of 24 nationally selected speakers and “50 Unforgettable Speakers”, both published by Insight Publishing.
This program is valid for 1.0 PDC for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit www.shrmcertification.org.
Professionals In Human Resources Association (PIHRA) is recognized by the Society for Human Resource Management (SHRM) to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.
This program has been approved for 1.0 HR (General) recertification credit hours through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.
The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.
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Online registration closes on Monday, June 17, 2019, at 12:00pm. Registrations after this date will only be taken onsite.
There will be a 50% administration fee for any cancellations. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to the event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events.
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