Pasadena - The Brutal Cost of Incivility on the Bottom Line: How Incivility Affects Our Brains
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Pasadena - The Brutal Cost of Incivility on the Bottom Line: How Incivility Affects Our Brains

When: Tuesday, June 11, 2019
7:00 AM - 9:00 AM
Where: The University Club
175 N Oakland Ave
Pasadena, California  91101
United States
Presenter: Janine Hamner & Dana Mayhew
Contact: Eileen Yip

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PIHRA Pasadena

The Brutal Cost of Incivility on the Bottom Line:
How Incivility Affects Our Brains
presented by Janine Hamner & Dana Mayhew


Harvard Business Review found that 98 percent of workers reported that they experienced incivility in the workplace. (HBR 2013). A typical employee relations nightmare starts:

OMG here it comes again, my operations manager just reported that our top sales guy called her lead staff a s____t-face idiot. It’s gonna start flying around here. Can’t fire them both. Didn’t their mothers teach them better? Here we go, another investigation…more time lost. Why is this company going nuts?

How our brains function and process information is one main reason for the profound impact of incivility on the workplace. When comments or conversations violate our values, beliefs and strongly held perspectives, it activates parts of the brain that tell us our only options are to fight or run away. The rational, thinking part of our brain is literally no longer available to us. Our immediate dilemma is how do we function in the face of these dynamics and how can we change the culture in organizations to work together civilly and thrive?

In this highly interactive workshop we will learn:

  • The five principles that all HR managers should know to create a more civil environment
  • How incivility functions in a workplace
  • Why the thinking parts of our brains shut down when we are exposed to incivility
  • How rage begets rage
  • How corporate culture is shaped from the top
  • The tools we need to manage ourselves in the face of divisive behavior
  • The HR strategies needed to shape a civil organizational culture
  • How to reinforce mutual respect and diminish incivility

The cost of incivility on corporate bottom lines is mounting in employee unrest, investigations, lost productivity, litigation, loss of profit and brand deterioration. Research demonstrates that incivility is on the rise in corporate America. In 1998, 25% of workers reported experiencing uncivil behavior. In 2011 that number rose to 48%. In 2016, 62% report directly experiencing incivility in their workplace. When we expand to look at those both experiencing and witnessing uncivil behavior, the figure rises to 98% of workers!


Program Agenda

7:00am to 7:30am - Registration, Breakfast, Networking
7:20am to 7:30am - Welcome and Announcements
7:30am to 8:45am - Speaker and Q&A
8:45am to 9:00am - Wrap Up



Janine Hamner is the Founding Partner and CEO of J&J Consulting Group, LLC. She has more than 30 years of experience in organization development and management, and change management built through working with both Fortune 200 companies and national nonprofit organizations. She has spent the last 10 years studying brain science and has developed curriculum to help great organizations with internal complexities transform into engaged, high-performing teams, led by dynamic leaders everyone wants to work for, inside thriving organizations. She is a trained facilitator and has facilitated everything from organizational planning sessions, to Citizen Initiative Review processes, to multi-organizational campaign meetings, to local community engagement meetings. She is skilled in organizational assessments and change management; helping organizations through culture changes; the design, development, and implementation of new processes and procedures; and organizational mission and staff changes. 
  Dana Mayhew founded TDC Consults, a human resource consulting firm in 1991. Dana specializes in designing human resources departments, conducting employment investigations, resolving performance issues, developing high potential employees, and training management and employees. Additionally, she is a public speaker and educator. She currently teaches at UCLA Extension. She works with medium to large corporations in higher education, insurance, medical, biotechnical, manufacturing, technological industries as well as non-profit corporations. Recognized for senior level knowledge in human resources employment laws and regulations, she teaches Human Resources Development, SPHR and PHR exam preparations at UCLA. She is MBTI and DISC certified. She is the immediate past chair of PIHRA Pasadena and the founder of the HR Round-Table and Book-Club.


This program is valid for 1.25 PDCs for the SHRM-CPSM or SHRM-SCPSM. For more information about certification or recertification, please visit

Professionals In Human Resources Association (PIHRA) is recognized by the Society for Human Resource Management (SHRM) to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

This program has been approved for 1.25 HR (General) recertification credit hours through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute homepage at

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.


Registration Rates

Category Pre-Registration Onsite
PIHRA Member $30 $35
Guest/Nonmember $45 $50
PIHRA Member In-Transition $20 $25
PIHRA Student Member $20 $25

Online registration closes on Monday, June 10, 2019 at 12:00pm. Registrations after this date will only be taken onsite.


Cancellation Policy

There will be a 50% administration fee for any cancellation. If you need to cancel, we must receive it in writing (email or fax) 2 business days prior to an event during normal business hours. Refunds will not be given to no-shows. Credits will not be issued for use towards future PIHRA events. 


Additional Information/Disclaimer

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities.

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Professionals In Human Resources Association (PIHRA)
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Gardena, CA 90248
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