Coachella Valley - Building Customers for Life with Great Customer Service
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Coachella Valley - Building Customers for Life with Great Customer Service

7/18/2018
When: Wednesday, July 18, 2018
8:00 AM - 10:00 AM
Where: Woodhaven Country Club
41-555 Woodhaven Dr East
Palm Desert, California  92211
United States
Presenter: David Aaker
Contact: Mike Wales
760-902-8087


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PIHRA Coachella Valley
presents

Building Customers for Life with Great Customer Service

 

Every employee has a level of “equity” in the success of the business and/or company. This is an interactive and enthusiastic presentation that provides the ingredients for building customers for life. Attendees will take away a refreshed reminder that everyone on their payroll is someone’s first impression of their company or business.

Learning Objectives:

  • Improve communications;
  • Gain listening skills;
  • Understand ethics in serving others;
    • Internal customers – those we work with;
    • External customers – those we work for

 

Program Agenda

7:45am - 8:15am - Registration
8:15am - 8:30am - Announcements
8:30am - 8:40am - Breakfast Sponsor
8:40am - 9:40am - Speaker
9:40am - 10:00am - Questions and wrap up

 

Speaker

David Aaker

 

David is an Internationally recognized Motivational Keynote Speaker, Trainer and Author in Customer Service, Leadership and Communication.

He served in Organizational Management as a Chamber of Commerce President and CEO from 1981 to 2004. David is a 1989 Graduate of the United States Chamber of Commerce Institute for Organization Management at Boulder Colorado. By invitation from the US Chamber, David has been a faculty member for over 15 years for the Institute Program and teaches courses on Management, Leadership, Customer Service and Ethics for Non-Profit Organizations and Associations at five Universities nationwide.

He is also a published author of 2 books. “Success Simplified”, a new anthology of 24 nationally selected speakers and “50 Unforgettable Speakers”, both published by Insight Publishing.

 

Certifications

This program has been approved for 1.0 Professional Development Credits (PDCs), towards SHRM-CP and SHRM-SCP, through the Society for Human Resource Management (SHRM).

This program has been approved for 1.0 HR (General) recertification credit hours through the HR Certification Institute (HRCI). For more information about certification or recertification, please visit the HR Certification Institute homepage at www.hrci.org.

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval. 

 

Registration Rates

Category Pre-Registration Onsite
PIHRA Member $25 $25
Guest/Nonmember $40 $40
PIHRA Member In-Transition $15 $15
PIHRA Student Member $15 $15

Please RSVP at least 2 days in advance so we don't run out of food and chairs.
You can RSVP via our website by clicking on the gold button at the top, if you want to pay online with a credit card.
If you are paying at the door via check or cash, please email your RSVP to pihra18@gmail.com.
Online registration closes on Monday, July 16, 2018 at 8:00pm. Registrations after this date will only be taken onsite.  

 

Cancellation Policy

Please let us know in 2 days in advance so we won’t be charged. To cancel, please email us at PIHRA18@gmail.com.

 

Event Sponsored By

Additional Information/Disclaimer

Registration and attendance at, or participation in, PIHRA programs and other activities constitutes an agreement by the registrant to our use and distribution (both now and in the future) of the attendee's image or voice in photographs, videotapes, electronic reproductions and audiotapes of such programs and activities.

Contact Us

Professionals In Human Resources Association (PIHRA)
1515 W 190th St, Ste 530
Gardena, CA 90248
+1(310) 416-1210
Fax +1(310) 416-9055